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Requiring a companion, assistance or a support person while travelling
For safety reasons, you must travel with a companion over 16 years of age if you need assistance to:
- Communicate or understand instructions from staff regarding safety.
- Eat, drink or go to the toilet during the trip.
- Switch from a wheelchair/scooter to a seat.
- Go up or down steps.
In any case, the companion must have the corresponding ticket and remain with the passenger they are assisting for the entirety of the journey.
If you have an intellectual or developmental disability, with a degree of disability equal to or greater than 33%, you will be able to travel with your support person on the same bus with some benefits.
Your support person will be able to travel with you free of charge and you will have a 15% discount on your ticket.
This discount is valid for all Alsa routes between different provinces and for some regional services in Spain.
For example, if a ticket costs €20, you will only pay €17 and your companion will travel free of charge.
Find out how to apply for this discount.
Assistance dogs, including support dogs for people with diabetes and epilepsy, may travel inside the bus free of charge without prior reservation, subject to the following conditions:
- They must sit on the floor, at the passenger’s feet.
- The dog must be on a leash and the passenger must have all their documentation with them, particularly anything that accredits them as an assistance dog, as this may be requested by Alsa staff at the time of boarding.
- The documentation that must accompany these dogs is a card issued by the relevant council and an official ID badge that must be worn by the dog and be visible.
