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LEGAL DISCLAIMER AND PRIVACY POLICY

 

This legal disclaimer is intended to inform users of the terms of use of this website, which is owned by ALSA GRUPO, S.L.U., whose registered office is located in Calle Miguel Fleta, número 4, Madrid. It also contains its privacy and personal information protection policy to enable users to freely and voluntarily decide whether they wish to submit personal information which may be requested through this medium for the provision of the services offered by transport and logistics companies related to ALSA GRUPO, S.L.U (hereinafter THE COMPANIES).

Anyone who visits this website is considered to be a user, and therefore they undertake to rigorously observe and comply with the provisions set out herein, as well as any other applicable regulations.

The user undertakes not to use this website for fraudulent purposes, or to act in any way that could damage the image, interests, or rights of ALSA GRUPO, S.L.U. or of THE COMPANIES. ALSA GRUPO, S.L.U reserves the right to limit, suspend, or terminate your access to this website if you fail to comply with the terms of use of this website, or if it has reasonable suspicion that you are failing to comply with them, and may adopt any technical measures necessary to this end.

The user may voluntarily provide us with personal information either by filling in the data collection forms included in the different sections of this website, or by writing to the email addresses provided for this purpose. In compliance with the Organic Law of 15/1999, 13 December, on the Protection of Personal Data, we hereby inform you that by submitting personal information through the forms or by sending an email to the email addresses at this website, you are giving your consent to the processing of your information in accordance with the terms of this privacy policy.

The information submitted will be processed using an automated, and where applicable, conventional processing system, and will be entered and held in various files that belong to ALSA GRUPO, S.L.U. It will also be entered and held in files belonging to THE COMPANIES, whenever necessary, in which case THE COMPANIES will be the data controllers. All files are duly registered in the Data Protection General Register.

In general, the personal information collection and processing is carried out for the following reasons: (i) to contact the user; (ii) to appropriately handle and process the queries, comments, complaints, and suggestions sent; (iii) to manage basic administrative tasks; (iv) ) to appropriately handle and process the requests for quotes that are sent to us through this medium; (v) to satisfactorily process the purchase of tickets on-line; (vi) to process requests to register for, update, or deregister from the company¿s loyalty cards; (vii) to keep you up to date, either by email or by any other means, on the latest news, products, and services of ALSA GRUPO, S.L.U. and its associated road passenger transport companies that may be of interest to you (and appropriately manage their provision, if applicable); (viii) to process your participation in the training courses offered by the company through this medium; (ix) to enable you to participate in staff selection processes carried out by the company; (x) to appropriately manage your participation in competitions, draws, and promotions offered by ALSA through this medium and; (xi) to appropriately manage requests for the company¿s newsletter etc.

With respect to the processing of your data for promotional or advertising purposes, you will receive, together with the data collection form, information on the procedure required to indicate your objection if you wish to opt out. This procedure is straightforward and free of charge.

The information you submit will be sent to the appropriate personnel of the corresponding data controller, and whenever you submit information you will be clearly told who the specific recipients of the information are. The data controller undertakes to respect the confidentiality of such information and to use it in accordance with the purposes for which it was collected.

Furthermore, users who registered by sending information related to their CV are informed that their information may be shared with THE COMPANIES in order to appropriately manage the corresponding selection process. By sending your personal information you are giving your consent to the processing of such information for this purpose.

You are further informed that if you took out the additional transport insurance provided by the company the last time that you bought a ticket from the online ticket purchasing services, the default setting will automatically select the additional travel insurance check box when you buy tickets online in the future. However, if you do not want to take out the insurance, you can deselect the check box when you buy the ticket.

By sending your personal information to us by email we understand that you have explicitly authorised us to process such information, and have also specifically authorised us, when applicable, to process it for promotional purposes unless you specifically indicate your objection in your email.

Moreover, in accordance with the personal data protection laws in force, if you submit information about your ideology, trade union membership, religion or beliefs, you should also provide us with your express written consent to the processing of such information. In the same way, the processing of information about your racial origin, health, or sexual orientation also requires your express consent. If you do not provide us with this consent, we will automatically erase the information in question.

We will always notify you if your information is to be shared with third parties, and you will always have the option of not permitting such disclosure, in compliance with prevailing legislation.

All registered users may revoke the authorisation granted herein for processing their personal information at any time in the future, in accordance with the provisions of the data protection laws in force.

You may exercise your right to access, correct, challenge, or delete the information submitted in accordance with the procedure established in prevailing legislation by sending an email to: ajuridica@alsa.es or writing to: ALSA GRUPO, S.L.U., Dpto. Asesoría Jurídica, Polígono Espíritu Santo, Calle Irlanda, Portal 5, 33010, Oviedo. In both cases you should attach a photocopy of your National Identity Card, or another document which accredits your identity and has the same legal force as the National Identity Card.

The user will be responsible for the veracity of the information they submit. ALSA GRUPO, S.L.U. reserves the right to exclude all users who have submitted false information from the services they have registered for, without prejudice to any other legal action that may be taken by the company. The user is also responsible for informing ALSA GRUPO, S.L.U. if there is any change to the personal information they have submitted.

In accordance with prevailing legislation ALSA GRUPO, S.L.U. will comply with its obligation to delete personal information when it is no longer needed for the purpose or purposes for which it was collected. The information will be blocked, but will be kept by the company in order to deal with any potential liabilities that may arise out of the data processing for the required limitation periods. Once these limitation periods have expired, the information will be definitively erased using secure methods.

Under-fourteen year olds should not send any personal information unless they have the consent of their parents or legal guardian. ALSA GRUPO, S.L.U. is not responsible for any personal information sent by children under 14 years of age without the requisite authorisation.

ALSA GRUPO, S.L.U. has adopted the personal data protection security levels required by the legislation in force, on the basis of the type of information processed. It has also implemented other additional technical means and measures available to it to avoid the alteration, loss, or unauthorised processing or access of the personal data submitted. ALSA GRUPO, S.L.U. guarantees that it has adopted the appropriate security measures to guarantee the security and confidentiality of the information that you send us by Internet. To this end we use the Secure Socket Layer (SSL) security technology, a system which encrypts the information you send us so that it cannot be read even if it is inappropriately intercepted. ALSA's server is certified, which means that your browser can confirm ALSA's identity before any information is sent. This certificate guarantees the identity of the computer to which your information is being sent. You can check that the SSL security is in operation as a padlock icon will appear at the bottom of most browsers. If you click on this icon the certificate associated with the security connection will appear. However, you should be aware that Internet security measures are not impregnable.

Access to this website can involve the use of cookies.  Cookies are small amounts of information that are stored in the browser of each user so that the server can remember specific information that can be used at a later time. This information allows the server to identity you as a specific user, and enables it to save your personal preferences, as well as technical information such as visits or specific pages that you visit.

Users who do not want to receive cookies or want to be informed before they are stored on their computer can set their browser to avoid cookies, or to be informed by the browser before cookies are installed.

ALSA GRUPO, S.L.U. does not accept any liability arising out of information published on its website when such information has been manipulated or added by a third party that is not connected to the site.

ALSA GRUPO, S.L.U. assumes no responsibility over any of the contents, commercial activities, products and services to which user may gain direct or indirect access by means of any of the electronic links contained in this Website. Links in this Website, unless where otherwise stated, are displayed for information purposes only, and should in no case be deemed as any sort of suggestion, invitation, or recommendation in connection therewith. These links do not convey any type of relationship between ALSA GRUPO, S.L.U. and the individuals or companies that may be accessing third party websites unrelated to ALSA GRUPO, S.L.U. by clicking on these links. ALSA GRUPO, S.L.U. reserves the right to unilaterally remove, at any point in time, any link posted in its Website.

ALSA GRUPO, S.L.U. renders its services and contents uninterruptedly, providing all the means required to provide such services in a satisfactory manner. ALSA GRUPO, S.L.U. is not responsible any damages, irrespective of their nature, that may result from the lack of availability and/or technical continuity of the website's operating status. In any case, in the event of a technical fault ALSA GRUPO S.L.U. will carry out all necessary actions to restore its services.

ALSA GRUPO, S.L.U. reserves the right to amend this legal disclaimer and privacy policy to adapt them to new legislation and jurisprudence. We therefore recommend that you should always read them before entering and navigating the website.

ALSA GRUPO, S.L.U. provides users with the technical resources required to enable them to access this legal disclaimer and privacy and personal information protection policy first.

In compliance with the provisions of Article 10 of the Information Society Services and Electronic Commerce Act 34/2002, and the transparency policy of the company, ALSA GRUPO, S.L.U., the owner of this website, hereby provides the users of its website with the following information:

Company name: ALSA GRUPO, S.L.U.
Registered office: Calle Miguel Fleta, 4 Madrid.
Contact address: Oviedo, Polígono Espíritu Santo, Calle Irlanda, Portal 5, 33010, Oviedo.
Tax number: B-82059478
Registration information in the Register of Companies: registered in the Madrid Register of Companies in Volume 13281, Sheet 119, Page M-215156.
Email address: ajuridica@alsa.es

Any controversy or dispute in connection with this website, or any of the operations that it enables, shall be settled in accordance with Spanish laws, and the parties hereto expressly subject themselves to them. All disputes arising from or connected to the use of the website shall be submitted to the competent Courts or Tribunals, as established by applicable laws.

Any provisions ruled to be void shall be removed or replaced. In any case, this ruling shall in no way affect the validity of the remaining provisions stipulated herein.